Grievance Redressal Mechanism - EIBL
  • Edelweiss Insurance Broker Limited (EIBL) is in the business of General Insurance Broking. This business requires the Company to help its Customer in selecting an insurance policy as per their need and requirement. As Customers are one of the key stakeholder of the Company, it is of paramount importance that in case the customer has any complaint/grievance, the same is addressed with utmost care and due diligence. To meet this purpose Grievance Redressal Mechanism is laid down in this process note.

  • Grievance Redressal Mechanism has been set up by EIBL for the resolution of any dispute or grievances/ complaints in respect of the Policy

  • You are requested to submit your written complaint at any of the below mentioned touch points

    The Complaints can be lodged at:

    Email ID: insurancebrokers@edelweissfin.com

    Call on: 022-67133700

    Write to us on:
    The Compliance Officer, Edelweiss Insurance Brokers Limited, Unit No. 1201/1202, C Wing, 12th Floor, Godrej Coliseum, Everard Nagar, Sion (East), Mumbai 400 022

    If you are not satisfied with the response provided by any of the above touch points you may escalate your complaint as per the below mentioned escalation matrix. The Turn Around Time (TAT) for resolution of the complaint is 14 days from the date of receipt of complaint.

    The Escalation matrix in case the complaint is not resolved is as follows:

    Level Name of the Person Designation Email ID Contact Details
    1st Level Anup Agrawal Compliance Officer anup.agrawal@edelweissfin.com 022-67133702
    2nd Level Vinay Sohani Principal Officer vinay.sohani@edelweissfin.com 022-67133720
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